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FAQ

Where are The Fillmore Charlotte & The Underground?
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We are located just outside of Uptown Charlotte at the NC Music Factory. The physical address is 1000 NC Music Factory Blvd Charlotte NC 28206. After you enter the North Carolina Music Factory complex you will see our buildings on the right hand side.

Where Can I Buy Tickets to Concerts at The Fillmore Charlotte & The Underground?
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The most convenient way to purchase tickets is through www.LiveNation.com or charge by phone through Ticketmaster at 1-800-745-3000. Alternately, you can also stop by the Box Office (see Box Office Hours section for hours). The box office accepts Cash, Visa, MasterCard, American Express, and Discover. There is a $5 per ticket fee applied to each ticket purchased at the box office.

Box Office Hours
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Show Nights (Saturday & Sunday) - Closed unless there's a show then it'll open 2 hours prior to doors.
Mondays: 1pm - 5pm
Tuesdays - Thursdays: Noon - 5pm
Fridays: Noon - 4pm

What is the Fast Lane Ticket?
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The Fast Lane Ticket allows you entrance to the venue prior to the general public. Please note Fast Lane Tickets do not grant access to The Fillmore Charlotte's VIP Club/VIP Private Bar/VIP Private Bathrooms. The Fast Lane Tickets are also NOT a ticket to a show - they are considered an amenity. Patrons who attempt to enter shows with just a Fast Lane ticket will not be allowed into the show without an actual event ticket.

My tickets are at will call, what do I need to bring to pick them up?
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All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

Where should I park?
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We have a parking lot located across the street from the venue just past the AvidXchange building

Can I get something to eat and drink at the show?
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Yes. We have an assortment of alcoholic and non-alcoholic beverages, as well as food items. The Fillmore Charlotte & The Underground offer a variety of alcoholic beverages to our guests who are of legal age. Guests must show valid photo identification to purchase these beverages and there is a maximum number of beverages a guest may purchase per any one time sale. The Fillmore Charlotte & The Underground have the right to decline sale of such beverages to a guest at any time.

Do you have seats at The Fillmore Charlotte or The Underground?
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Unless otherwise stated we do not have seats for shows as we are a General Admission/Standing Room only concert venue. That said, your tickets will have a seat number and a row number listed (for our internal tracking purposes), however they do not bind you to a certain spot in the venue. A small number of VIP Seats are generally available and can be purchased through Dana Dudley. Contact FillmorePremiumSeats@Livenation.com.

What can I bring to the show?
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Do bring yourself, your ticket, your friends, and your photo I.D.

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?
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The Artist dictates our night-to-night camera policy. We generally allow small, personal cameras into the venue. We do not allow professional (detachable lens) cameras into the venue. If you do bring this type of camera, you will be asked to take it back to your car. There are some artist's who restrict ALL cameras. Please call the venue on the day of show to see if you can bring your camera. Video taping is not allowed under any circumstances at any show. Any professional video equipment will be confiscated for the remainder of the event. Some artists allow and encourage audio taping at their shows (and have their own policies posted on their websites). We suggest you check on the band's official website/message board regarding their taping policies and call us on the day of the show to ensure you are allowed to tape before you bring all of your equipment down to the venue.

What is NOT allowed into the venue?
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Pets, alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, glow sticks, beach balls, Frisbees, fireworks of any kind or any outside food and beverage to any show. Purses and bags will be searched upon entry.

 See our list of restricted items.

Once I come into the venue, can I leave and come back?
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We have a No Re-Entry policy. You may exit the venue for air or a cigarette if you exit to our smoking patios. At The Fillmore the smoking / outdoor area is located near the bathrooms. At The Underground they are located to the right of the stage while watching a show.

Do you have an ATM?
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Yes, we have an ATM in both The Fillmore & The Underground

How old do you have to be to attend a show?
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Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID.

Do you have accessible seating?
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Yes. Please call the venue directly to set up a reservation for an accessible seating 704-916-8969.

Can I smoke in the venue?
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No. Smoking inside is prohibited by North Carolina State Law. We do have a patio located outside for patrons who wish to smoke.

Where is the restroom?
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At The Fillmore the public restrooms are located to the left side of the stage. At The Underground the public restrooms are located behind the stage.

Do you have a dress code?
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No specific dress code, but clothing and shoes are required. Style is totally up to you.

The show I had tickets too was just cancelled - how do I get my money back?
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If a show is cancelled due to unforeseen circumstances (artist illness for example) you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

Do you have a lost and found?
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If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at 704-916-8970 or email us at FillmoreCharlotteLostandFound@livenation.com to see if we have your item.

How do I host a private event at the Fillmore Charlotte?
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Wedding receptions, high school proms, business events, holiday parties and more are just a little bit cooler inside the walls of The Fillmore Charlotte. Please contact Tara West, Special Events Manager with all the details (time frame, budget, size) regarding your event. You can reach Tara at 704-916-8966 or TaraWest@LiveNation.com

I want to be to be friends with the Fillmore Charlotte & The Underground on Social Media.
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We love new friends! We’ve got a massive and active social community on all major platforms! Our accounts are managed by real people who live in Charlotte and work in the building so please feel free to reach out! You can ask questions, stay up to date on our upcoming shows and tell us how excited you are for your favorite bands to play our stage. We do our best to respond to all inquires, questions, criticism and compliments (and encourage them all) but please keep all postings clean. We respect all of our followers, fans and friends, and ask for the same for us in return. We’re FillmoreNC on Facebook, Twitter, Instagram & Snapchat.

I want to be a part of the Fillmore Charlotte or The Underground Street Teams - who do I contact?
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We are always looking for dependable, reliable, music loving people to be a part of our Fillmore Charlotte & Underground Street Teams. If you have a great attitude, love being a part of a team, and most importantly have a passion for the Charlotte music scene please send a resume and references to Kate Baney. You can find Kate at KateBaney@LiveNation.com.

How do I score an internship at the Fillmore Charlotte or The Underground?
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In order to apply for an internship with part of Live Nation you must be enrolled as a full time college student and earning college credit for your internship. You can find all internships and requirements posted on the career section of www.livenation.com.

I still have a question you didn't answer.
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Please feel free to call us directly 704-916-8970 from Monday - Friday 10am - 6pm and we will be happy to answer any questions you have. We can also be reached quickly on Twitter, Snapchat or Instagram at FillmoreNC.

My friend has tickets at will call, but can't make it. Can I pick up his tickets?
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The first step in the process is that the original ticket purchaser must to go back to original point of purchase to make the change. (Do not contact the Fillmore Charlotte Box Office directly as we will direct you to your original point of purchase.) So, if the tickets were originally purchased from LiveNation or via Ticketmaster charge by phone the original purchaser must contact Ticketmaster directly (800-745-3000) to make any Will Call name changes. If you are a radio contest winner, guest of someone in the band, or a VIP Client, again, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf. If you purchased your tickets from the box office you shouldn't have an issue with Will Call names as you will leave with your tickets in hand and your confirmation number.

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